Thank you for your order! We sincerely hope you adore your new comfy slippers. Should you be unsatisfied with your slippers for any reason, you may submit a return request. Please review our complete return guidelines below.

Returns Eligibility

To be eligible for a refund, you must send your slippers back to us within 14 calendar days from delivery. Your slippers must remain brand new in their original condition, free of stains, scuffs, foot marks or any damage. All original tags and packaging must stay intact.

How to Start a Return

Contact our customer support team to obtain our official authorized return address. Carefully repack your slippers using the original packaging, and include your order receipt inside the parcel as proof of purchase.

Free return shipping is only available for issues caused by our store. If you return slippers for personal reasons, return shipping fees will be deducted from your final refund amount.

Refund Processing

Once our warehouse receives and inspects your returned slippers, we will process your refund or exchange request.

Please allow up to 14 days after parcel delivery for inspection and processing. Refunds may take 1–2 billing cycles to show up on your credit card statement, depending on your card issuer’s processing timeline. We will send you a confirmation email once your return request is fully resolved.

Non-Returnable Exclusions

The following items cannot be returned or exchanged under any circumstances:

  • Gift cards
  • Custom personalized slippers

We do not sell perishables, intimate apparel or digital goods, so these categories are not applicable to our store.

If your slippers arrive defective, broken or damaged in transit, please get in touch with our support team to arrange a free refund or replacement.

Sale Slippers Terms

Refund eligibility applies only to regular full-priced slippers. All discounted and clearance slippers are final sale and non-refundable.

Exchange Policy

We only offer replacement pairs for slippers that arrive defective, damaged, or shipped incorrectly by our team. If you need an identical replacement pair, email us at support@hydravanta.shop.

Policy Inquiries

If you have any questions about returns, exchanges or shipping fees, feel free to contact our dedicated Support Center at any time.

Important Reminders

You may cancel your slipper order only before your slippers are packed and dispatched from our warehouse. Unshipped cancelled orders qualify for a full refund. Once shipped, order cancellation will no longer be available. Our standard order processing time takes 2–7 business days.

If you submit a return due to personal preference, you are responsible for all return courier shipping costs, which are determined by the delivery service you select.

If you receive damaged, defective or incorrect slippers resulting from our packing or shipping error, all return shipping fees will be fully covered by our store.